jrakosky@safetynetaccess.com2024-09-12T17:29:12+00:00 Safety NetAccess Customer Support Escalation Document Impulsify Escalation Document Click Email Initial Configuration E-mails should be sent to SNA_Hilton@SafetyNetAccess.com, the HelpDesk will put the request in our queue. Once completed you will receive the details via e-mail. We ask that you give us as much notice as possible on these requests. The E-mail address provided above is to our Engineering Response Team, this will be used if the configuration we provided isn’t working or needs adjustment. Please allow 15 mins to respond before escalating. If for some reason, you are not satisfied with the level and/or quality of support you were provided with, please feel free to email us here at escalations@safetynetaccess.com.
